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TXU Energy in Texas
So you’ve seen the commercials, maybe even spotted a billboard or two, and you’re wondering, “What’s the big deal with TXU Energy?”
Well, let’s break it down. As one of the largest retail electricity providers in Texas, TXU Energy has a customer base that’s over two million strong.
Whether you own a home or manage a business, they offer electricity plans designed to meet your specific needs. Curious if TXU Energy is the right choice for you? Read on to find out.
TLDR: TXU Energy shines in customer service, billing flexibility, and ease of processes, according to real customer reviews. While they do have areas for improvement, they generally tick a lot of the right boxes. If you’re considering a switch, keep in mind potential rate increases when your contract is up.
TXU Energy Customer Reviews
Interested in TXU Energy but don’t want to sift through thousands of reviews? We’ve sorted through them for you.
What Real Customers Are Saying
Get the straight facts from those who know best—actual customers.
Excellent Customer Service
One of the standout features of TXU Energy, according to customer reviews, is its exceptional customer service.
Users frequently mention representatives who are described as helpful, patient, and professional.
For many, the quality of customer service was a deciding factor in choosing TXU Energy.
Help with Bills and Payment Plans
Financial struggles? TXU Energy gets it. Users appreciate the company’s understanding and flexibility when it comes to billing and payment plans.
Representatives are often highlighted for their helpfulness in this area.
Smooth and Easy Processes
Nobody likes a complicated sign-up process or a difficult transition when changing plans.
TXU Energy customers commend the company for making these processes smooth and easy, often mentioning representatives by name for their clear guidance.
When it comes to making the right choice for electricity plans, TXU Energy’s reps know their stuff.
Customers appreciate the detailed explanations and recommendations provided by knowledgeable representatives.
Energy Usage and Money-Saving Assistance
Want to understand your energy usage better and find ways to save? TXU Energy has you covered.
Users appreciate the insights and recommendations provided by reps, which help them reduce their electricity bills.
Pain Points TXU Energy Solves
Do you feel the frustration of high electric bills? Or perhaps you’ve had a bad experience with another provider?
TXU Energy seems to address these common pain points effectively:
- High Electric Bills: Many users switched to TXU Energy in search of better rates and savings.
- Financial Struggles: The company is praised for its understanding of customers’ financial difficulties and for offering helpful payment plans.
- Dissatisfaction with Previous Providers: Poor service from other providers often led customers to seek out TXU Energy as a reliable alternative.
- Need for Guidance: Users value the assistance and information provided by TXU Energy in helping them understand their energy usage and find the right plan.
- Desire for a Smooth Process: The company is lauded for making everything from sign-up to service change hassle-free.
Areas for Improvement
No company is perfect, and TXU Energy is no exception. Some areas where customers think TXU Energy could improve include:
- Transparency in Pricing: A few users have called for more clarity around pricing and fees.
- Customer Complaints Response: There’s room for improvement in how the company handles and resolves customer complaints.
- Clarity in Plan Options: Some customers find the variety of plan options confusing and would appreciate clearer explanations.
- Billing Accuracy: A handful of users have reported discrepancies in billing, suggesting a need for improvement in this area.
- Enhancing Customer Support: While the customer service is generally praised, some users felt that the quality was inconsistent and could be improved.
We’ve read and summarized over 5,800 Google ratings and reviews of TXU Energy so you don’t have to.
The verdict? Strong customer service and plan variety, but be cautious about rate hikes when your contract is up.
- Google Reviews: With over 5,800 Google reviews, TXU Energy holds an average rating of 4.7 out of 5 stars.
- BBB Accreditation: TXU Energy isn’t just popular; they’re also accredited with an A+ rating from the Better Business Bureau.
- PUCT Scorecard: On the Retail Electric Provider Complaint Scorecard by the Public Utility Commission of Texas (PUCT), TXU Energy scores a 4 out of 5. Note that a 5/5 indicates the lowest complaint rate.
The TXU Energy Story
TXU Energy started its journey in 1882 as the Texas Power & Light Company, lighting up Dallas-Fort Worth for the first time.
Fast forward to 1999, when Texas deregulated its electricity market, and TXU seized the opportunity to evolve into a one-stop energy shop for Texans.
Why TXU Energy Stands Out
TXU Energy isn’t just another electricity provider; they’ve set the bar high. With award-winning customer service features like IVY, their voice-based virtual assistant, they’ve even snagged the Chartwell Gold Customer Service Award.
Awards and Accolades
- Gold Customer Service Award: Recognized by Chartwell’s Best Practices Awards.
- Top 100 Places to Work: Listed by the Dallas Morning News in 2014, 2015, and 2016.
Need Help? Just Call
Got questions? Reach out to TXU Energy’s customer service at 855-910-7092.
Making Payments is Easy
Whether you prefer to pay online, by mail, or in person, TXU Energy has got you covered.
TXU Plans & Rates
Serving over two million customers, TXU Energy offers a wide range of plans for both residential and commercial needs.
TXU Energy Alternatives
While TXU Energy is a big name in Texas, there are over 60 other energy providers to consider.
If you’re looking for a change or a better deal, it’s worth comparing TXU Energy to these alternatives.
|New Power Texas
TXU Energy Texas Utilities
Want to compare energy plans in your area? Check out these Texas Distribution Utility (TDU) service areas:
- CenterPoint serves the Greater Houston area, including Sugar Land, Baytown, and Galveston.
- Oncor primarily serves the Dallas-Fort Worth Metroplex, extending to areas like Waco and Richardson.
- Texas-New Mexico Power (TNMP) covers regions like Lewisville, Texas City, and Friendswood, among others.
- AEP Texas North operates in the northern part of the state, serving cities like Abilene and San Angelo.
- AEP Texas Central focuses on the southern Texas region, including Corpus Christi, Laredo, and McAllen.
Time to Make Your Choice
TXU Energy has a lot going for it—history, awards, and a strong customer base. But remember, it’s always wise to shop around and compare plans.
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TXU Energy FAQs
Considering TXU Energy but have additional questions? Get answers to your FAQs.
Is TXU Energy any good?
TXU Energy receives high marks for its customer service and diverse plans, however, some customers have voiced concerns about rate increases upon contract renewal. Their overall Google rating stands at an impressive 4.7 out of 5 stars across over 5,800 reviews.
What sets TXU Energy apart?
TXU Energy stands out for its innovative plans and excellent customer service. With a history dating back to 1882 and community support programs like Community Champions, they’re a trusted choice in Texas.
Does TXU Energy require a deposit?
TXU requires a credit check before enrollment. Deposit requirements vary based on factors like your credit score. If you’re concerned about deposits, ComparePower can help you compare deposit requirements from multiple providers.
How Does TXU Energy work?
TXU Energy buys electricity from wholesale generators and sells it to consumers in Texas. They work with several generators to offer affordable rates.
How do I pay my TXU Energy bill?
TXU offers multiple payment options: pay online anytime, mail your payment, or pay in person at a nearby location.
Why is my bill so high with TXU?
Rate increases after promotional periods end – Many TXU plans start with a low introductory rate that can increase significantly after the initial contract period. Always check to see when your contract ends and don’t let it lapse without switching to a new provider.
Is TXU’s average monthly billing worth it?
TXU’s average monthly billing helps stabilize payments throughout the year for easier budget management but does not actually reduce total annual costs.
Does TXU have good rates?
While TXU offers introductory discounts and variable rates, their long-term and renewal rates may not be competitive, so customers should compare shop plans and be prepared for potential rate increases.
Support You Can Count On
Questions? Our local experts can help you navigate options and find the best electricity plan. Reach out to us.