Frequently Asked Questions

Energy Deregulation

How do I Report a Power Outage in Texas?

How do I Report a Power Outage in Texas?

To report a power outage in Texas, call the number shown here for your Utility Company. Do not call your provider – they don’t fix power outages.

How do I Report a Power Outage in Oncor?

To report a power outage in the Oncor Utility Area, do not call your provider. Instead, call the number for Oncor shown here.

How do I Report a Power Outage in Centerpoint?

To report a power outage in the Centerpoint Utility Area, do not call your provider. Instead, call the number for Centerpoint shown here.

How do I Report a Power Outage in AEP Texas?

To report a power outage in the AEP Utility Area in Texas, do not call your provider. Instead, call the number for AEP Utility shown here.

How do I Report a Power Outage in Texas New Mexico Power?

To report a power outage in the Texas New Mexico Power in Texas, do not call your provider. Instead, call the number for Texas New Mexico Power shown here.

How do I Report a Power Outage in TNMP?

To report a power outage in the TNMP Utility Area in Texas, do not call your provider. Instead, call the number for TNMP Utility shown here.

Here are the direct numbers to contact various Utility Companies in Texas

ONCOR Delivery Company (DFW area)
1-888-313-4747

CenterPoint (Houston Area)
1-800-332-7143

AEP North Texas (WTU Service area)
1-866-223-8508

AEP Central (CPL area)
1-866-223-8508

Texas-New Mexico Power Company (TNMP area)
1-888-866-7456

What happens if I have a billing issue with my electric provider?

What happens if my electricity goes out? What do I do?

Will my choice of an electric company affect the reliability or availability of my electricity service?

Does everyone have a choice in who provides their energy services?

What is Energy (Electric) Deregulation, anyway?

How this works: Choosing and Switching

What if my provider goes out of business? Will my service stop?

Never. Usually you will be given notice if such an event occurs that allows you time to come back to comparepower.com and find a new provider. Even if your provider shuts their doors suddenly and without notice you will not be without power. You’ll be switched to a different provider automatically, known as Provider of Last Resort (POLR), and will have the chance to come back to our site and choose an alternate provider.

Do I have to notify my current provider that I’m switching providers?

How long does the switching process take?

Can I change my mind after I switch?

What if I have to move before the end of my contract term?

Does it cost anything to switch providers?

Using ComparePower

How do I determine how much I use?

Let’s quickly find your best energy plan.

1. Size of home:

2. Number of residents:

3. Your energy habits:

Approximate average monthly usage: 690 kWh

Disclaimer: This tool is for approximation purposes only. Accuracy is not guaranteed or implied.

The approximated monthly usage is based on an average over 12 months. Air conditioning and heating costs can vary and often account for up to 50 percent of your home’s energy use during different seasons.

Factors such as size of your home, weather, construction, heating and cooling equipment type, insulation, and family living habits will influence your actual usage.

What’s in it for you? How do you stay in business?

Shoud I come back to ComparePower when it’s time to renew?

What is the difference between Fixed and Variable terms?

What is Renewable Content?

I’m confused by all of this. Can I talk to some one instead?

Why are there so many plans to choose from?

How do I sort my results after filtering?

Why are there different prices for different usage levels?