Frequently Asked Questions
Energy Deregulation
How do I Report a Power Outage in Texas?
To report a power outage in Texas, call the number shown here for your Utility Company. Do not call your provider – they don’t fix power outages.
To report a power outage in the Oncor Utility Area, do not call your provider. Instead, call the number for Oncor shown here.
To report a power outage in the Centerpoint Utility Area, do not call your provider. Instead, call the number for Centerpoint shown here.
To report a power outage in the AEP Utility Area in Texas, do not call your provider. Instead, call the number for AEP Utility shown here.
To report a power outage in the Texas New Mexico Power in Texas, do not call your provider. Instead, call the number for Texas New Mexico Power shown here.
To report a power outage in the TNMP Utility Area in Texas, do not call your provider. Instead, call the number for TNMP Utility shown here.
Here are the direct numbers to contact various Utility Companies in Texas
ONCOR Delivery Company (DFW area)
1-888-313-4747
CenterPoint (Houston Area)
1-800-332-7143
AEP North Texas (WTU Service area)
1-866-223-8508
AEP Central (CPL area)
1-866-223-8508
Texas-New Mexico Power Company (TNMP area)
1-888-866-7456
How this works: Choosing and Switching
What if my provider goes out of business? Will my service stop?
Never. Usually you will be given notice if such an event occurs that allows you time to come back to comparepower.com and find a new provider. Even if your provider shuts their doors suddenly and without notice you will not be without power. You’ll be switched to a different provider automatically, known as Provider of Last Resort (POLR), and will have the chance to come back to our site and choose an alternate provider.
Using ComparePower
How do I determine how much I use?
Let’s quickly find your best energy plan.
1. Size of home:
2. Number of residents:
3. Your energy habits:
Approximate average monthly usage: 690 kWh
Disclaimer: This tool is for approximation purposes only. Accuracy is not guaranteed or implied.
The approximated monthly usage is based on an average over 12 months. Air conditioning and heating costs can vary and often account for up to 50 percent of your home’s energy use during different seasons.
Factors such as size of your home, weather, construction, heating and cooling equipment type, insulation, and family living habits will influence your actual usage.