Archives: FAQs

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Never. Usually you will be given notice if such an event occurs that allows you time to come back to comparepower.com and find a new provider. Even if your provider shuts their doors suddenly and without notice you will not be without power. You’ll be switched to a different provider automatically, known as Provider of Last Resort (POLR), and will have the chance to come back to our site and choose an alternate provider.

It only takes about 10-15 minutes to compare providers and “make the savings switch” at ComparePower. The physical switch from one electric provider to another, after you signup, generally occurs within 1-7 days. Your next bill coming from your new provider. Rest assured, there will be no interruption to your service during the transition. If you are signing up for new electric service, the date of service start will be set up during your enrollment.

In Texas, you have 3 days to change your mind before the switching process is initiated. So rest easy – if you feel you’ve made a mistake, just contact your new provider, tell them you’d like to cancel, and come back to ComparePower to find a provider or plan that suits you better.

If you are setting service for the first time (you’re moving in), this “right of rescission” may vary. Check with your provider before signing up to be sure.

In Texas, there are laws to protect you from this and you are not be subject to a cancellation fee if you legitimately move from your home. Anytime you move, you should use that opportunity to shop again for a better plan – even I you are in a contract. You do NOT have to transfer your service – that’s Texas Law.

Some Utilities charge startup or setup fees associated with reading your meter, so be sure to check the facts label carefully anytime you are switching or signing up with a new provider.

You may be subject to a cancellation fee if you change your provider before the end date of your contract. However, you can set a switch date within 14 days before the end of your contract end date without early termination penalty. That’s Texas Law.

You just call and talk directly with your retail provider. The key thing to understand is that your retail provider handles the billing and customer support for your energy services, and the wires company handles the delivery of those services, maintains the delivery system, and handles any outages that may occur. If you have customer service or payment related issues with your bill, you’ll call the company that sends you your bill. If you have an outage, you’ll generally call your “Wire and Poles” company – also known as your Utility Company.

All of the delivery is handled by the local wires company, so give them a call. Your energy provider should give you details on how to contact the wires company on the bills they send you in case you need to report an outage or want to contact them directly for any other reason.

The provider you choose has nothing to do with the delivery of your electricity. Your electricity is delivered by the still-regulated local wires company (your Utility), ensuring for you the same safety and reliability regardless of which provider you choose. Your chosen Provider buys or reserves energy in bulk and hopes to turn a profit by taking on the overhead of attracting and maintaining customers. Your utility is the one delivering your power. Your provider is only responsible for billing you for your usage.

Unfortunately, no. Several states have opened the doors to open competition in the energy markets serving their residents, but many have not. And to make matters even more confusing, some cities within deregulated states aren’t deregulated at all. To find out if you have the power to choose your electricity and/or natural gas provider, simply enter your zip code and we’ll show you your options.