Archives: FAQs

ERCOT stands for Electric Reliability Council of Texas. It is a non-profit organization that manages the flow of electric power to more than 26 million Texas customers, representing about 90% of the state’s electric load. ERCOT operates the electric grid and manages the deregulated market for 75% of the state, including most of the state’s population centers. ERCOT’s main responsibility is to ensure that the electric supply meets the demand of consumers at all times, and it does this by coordinating the generation and transmission of electricity within the state. ERCOT also oversees the process of determining the wholesale price of electricity, which is used by retail electric providers to set rates for their customers. ERCOT also plays an important role in planning for future electricity needs, monitoring transmission lines, and the overall reliability of the grid.

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Never. Usually you will be given notice if such an event occurs that allows you time to come back to and find a new provider. Even if your provider shuts their doors suddenly and without notice you will not be without power. You’ll be switched to a different provider automatically, known as Provider of Last Resort (POLR), and will have the chance to come back to our site and choose an alternate provider.

It only takes about 10-15 minutes to compare providers and “make the savings switch” at ComparePower. The physical switch from one electric provider to another, after you signup, generally occurs within 1-7 days. Your next bill coming from your new provider. Rest assured, there will be no interruption to your service during the transition. If you are signing up for new electric service, the date of service start will be set up during your enrollment.

In Texas, providers offer a 3-day grace period during which you can cancel the contract without penalty if you change your mind after switching providers. So rest easy – if you feel you’ve made a mistake, just contact your new provider, tell them you’d like to cancel, and come back to ComparePower to find a provider or plan that suits you better.

If you have already passed the grace period and you want to switch back to your previous provider or to a different one, you may be subject to an early termination fee or a cancellation fee, depending on the terms of the contract you have signed. It’s important to check the terms of the contract and to confirm with the new provider regarding any fees that may be applied.

If you are setting up service for the first time (you’re moving in), this “right of rescission” may vary. Check with your provider before signing up to be sure.

In Texas, there are laws to protect you from this and you are not be subject to a cancellation fee if you legitimately move from your home. Anytime you move, you should use that opportunity to shop again for a better plan – even I you are in a contract. You do NOT have to transfer your service – that’s Texas Law.

Some Utilities charge startup or setup fees associated with reading your meter, so be sure to check the facts label carefully anytime you are switching or signing up with a new provider.

You may be subject to a cancellation fee if you change your provider before the end date of your contract. However, you can set a switch date within 14 days before the end of your contract end date without early termination penalty. That’s Texas Law.

You just call and talk directly with your retail provider. The key thing to understand is that your retail provider handles the billing and customer support for your energy services, and the wires company handles the delivery of those services, maintains the delivery system, and handles any outages that may occur. If you have customer service or payment related issues with your bill, you’ll call the company that sends you your bill. If you have an outage, you’ll generally call your “Wire and Poles” company – also known as your Utility Company.

All of the delivery is handled by the local wires company, so give them a call. Your energy provider should give you details on how to contact the wires company on the bills they send you in case you need to report an outage or want to contact them directly for any other reason.

The provider you choose has nothing to do with the delivery of your electricity. Your electricity is delivered by the still-regulated local wires company (your Utility), ensuring for you the same safety and reliability regardless of which provider you choose. Your chosen Provider buys or reserves energy in bulk and hopes to turn a profit by taking on the overhead of attracting and maintaining customers. Your utility is the one delivering your power. Your provider is only responsible for billing you for your usage.