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The Verdict on TXU Energy
TXU Energy is a Texas retail electricity provider headquartered in Irving, owned by Vistra Corp., and operating under the TXU name since 2002. Here is the verdict most provider pages bury: TXU is a service-and-features company, not a price leader. Its rates sit on the pricier end of the Texas market, and what you get for the premium is concrete — the latest same-day connection cutoff of any provider on ComparePower (6 pm), free nights and weekend plans, a 4.7-star Google rating, and one of the lowest complaint ratios in the industry. If your only goal is the cheapest kWh, TXU usually isn’t it: the lowest 1,000 kWh rate on our marketplace today is 12.30¢/kWh, and TXU’s plans typically price above that. If you’re moving, need power on today, or want a provider that answers the phone, TXU earns a spot on your shortlist.
ComparePower is an independent Texas marketplace — Dallas-based, comparing plans since 2009 under PUCT Broker Registration BR190020, with 80,000+ 5-star reviews. We don’t sell TXU’s plans any harder than anyone else’s.
TXU Energy at a Glance
- TXU Energy is headquartered in Irving, Texas, was founded under its current name in 2002, and is owned by Vistra Corp.
- TXU Energy sells fixed-rate, month-to-month, free nights and weekends, and renewable plans, including solar buyback and plans that reward off-peak use.
- TXU Energy offers the latest same-day connection cutoff (6 pm) of any provider on ComparePower — the strongest option if you need power turned on today.
- TXU Energy holds a 4.7-star rating on Google and one of the lowest complaint ratios among Texas providers.
- TXU Energy’s mobile app controls smart thermostats, tracks usage, and serves personalized savings tips.
- TXU Energy plans can carry early termination fees, and its variable-rate plans move with the market — read the Electricity Facts Label before you sign.
- TXU Energy customer service: 866-370-2440. Website: txu.com.
How TXU Energy Compares
TXU Energy prices above the cheapest plans on the Texas market, and that is a deliberate trade, not a defect. The lowest 1,000 kWh rate on our marketplace today is 12.30¢/kWh in the Oncor area, and TXU sits on the pricier end of that spectrum. What TXU offers instead is the 6 pm same-day cutoff, free-nights options, and service quality. Texas has more than 60 retail providers, so the question is never “is TXU good?” — it’s “is TXU the right trade at your usage?” A rate table sorted by advertised price can’t answer that, because advertised rates are calculated at exactly 500, 1,000, or 2,000 kWh. The plan grid below prices TXU against 250+ live plans at your actual usage. Enter your ZIP and judge TXU by the number that will land on your bill.
What Is TXU Energy Best For?
If you’re looking for an electricity provider that excels in specific areas, TXU Energy might be the perfect fit for you. Here are some categories where TXU Energy stands out:
Same-Day Service
When it comes to same-day service, TXU Energy is hard to beat. They boast the latest cutoff time (6 pm) of any electricity provider on Compare Power, meaning you can get your space powered up faster than with most other providers. This makes TXU Energy a great choice if you need electricity in a hurry.
Don’t wait, compare now
Be sure to check out the Best Companies for Same-Day Service
Month-to-Month Plans
TXU Energy offers some fantastic month-to-month plans that are just as budget-friendly as their fixed-rate options. Plus, their online dashboards make monitoring your usage a breeze. If you’re looking for flexibility and convenience, TXU Energy’s month-to-month plans are definitely worth considering.
Find your perfect plan
Be sure to check out the Best Companies for Month-to-Month Plans
Customer Service
When it comes to customer service, TXU Energy is a top performer. They have support hours you can count on and one of the lowest complaint ratios in the industry. This means you can expect reliable, helpful service whenever you need it.
Experience the difference
Be sure to check out the Best Companies for Customer Service
Free Nights & Weekends
If you’re looking to save money on your electricity bill, TXU Energy’s free nights and weekend plans are a great option. They offer multiple plans to suit your needs, as well as additional perks that set them apart from other providers. With TXU Energy, you can enjoy free electricity during the times you use it most.
Unlock your savings potential
Be sure to check out the Best Companies for Free Nights & Weekends
Movers
Moving can be stressful, but TXU Energy makes it easier. They excel at helping movers, offering extended hours for same-day service, a range of contract options, and a satisfaction guarantee to ensure you’ve picked the perfect plan. Whether you’re moving across town or across the state, TXU Energy has you covered.
Make your move hassle-free
Be sure to check out the Best Companies for Movers
TXU Energy Plans
- A variety of plans to fit your unique needs and lifestyle
- Features like free nights and weekends or free electricity during certain months
- Renewable energy options, including solar power plans
- Set-it-and-forget-it plans with locked-in rates for simpler budgeting
- Electricity plans that reward you for using less energy
TXU Energy Rates
Check out these rates from TXU Energy:
9 Texas Electric Rates
| Plan Name | Plan Length | Rate |
|---|---|---|
| Flex Forward | 1 months | $0.195 / kWh |
| Clear Deal 12 | 12 months | $0.194 / kWh |
| Saver's Discount 12 | 12 months | $0.159 / kWh |
| Simple Rate 12 | 12 months | $0.165 / kWh |
| Clear Deal 24 | 24 months | $0.207 / kWh |
| Saver's Discount 24 | 24 months | $0.169 / kWh |
| Ultimate Season Pass 12 | 12 months | $0.179 / kWh |
| Solar Saver 12 | 12 months | $0.159 / kWh |
| Solar Value 12 | 12 months | $0.186 / kWh |
These live rates for ONCOR ELECTRIC DELIVERY COMPANY service area were updated on . Pricing shown is based on an exact usage of 2000 kWh.
These live rates for AEP TEXAS CENTRAL COMPANY service area were updated on . Pricing shown is based on an exact usage of 1000 kWh.
Quick Facts:
- Rewards for off-peak energy use, free nights, or discounted solar days available with select plans
- Control your smart thermostat, track usage, and get personalized savings tips with the easy-to-use mobile app
- Go green with renewable energy plans, solar buyback programs, and electric vehicle-friendly options
- Enjoy price protection, mobile notifications, and exclusive customer perks like special events and giveaways
TXU Energy Pros & Cons
Pros
- Diverse plan options to fit your lifestyle, including renewable energy plans
- Convenient app features like smart thermostat control and personalized energy-saving tips
- Many customers report positive experiences with responsive, helpful customer service via the chat feature
- Exclusive customer perks, flexible billing options, and 24/7 support to keep things stress-free
Cons
- Some plans may have higher rates compared to other providers if not carefully selected
- Early termination fees can apply if you cancel your contract before it ends
- Variable-rate plans can lead to unpredictable monthly costs that fluctuate with the market
- Some customers have reported issues with sales reps withholding information or misleading them about plan details
- A few customers have experienced difficulties with unauthorized account access and lengthy refund processes
TXU Energy Ratings
TXU Energy boasts an impressive 4.7-star rating on Google, with many customers praising their diverse plan options, helpful customer service, and convenient app features.
While some customers have reported issues with sales reps, billing, and customer support, the majority of reviews suggest that TXU Energy provides a positive experience despite higher costs.
As with any provider, it’s essential to thoroughly research plans and read the fine print before signing up.
TXU Energy Reviews
Here’s what Texans have to say about TXU Energy:
Positive Feedback
“Had a difficult time setting up my elect service due to an address error. Logged into the chat feature on the website and got connected with Arlen M. He had the issue sorted out in just under 10 minutes and had me plugged back in.” – Cami W.
“Swapping utility plans are never fun. Switching to TXU was a breeze. The chat feature customer service is amazing. No long wait times. Allan R took good care of me and it literally took like 5 minutes to get setup. He went above and beyond explaining the plan I selected in detail. No gimmicks no gotchas.” – Emily H.
“I have been with TXU for 10 years because they have been a transparent company that provides a stable and robust service. TXU offers many plans – one would be just right for anyone. I needed to switch plans tonight and had the pleasure of working with Sylvia, who was very professional and patient.” – Bonita E.
Negative Experiences
“If you call 100 times, you will get 100 different foreign accents and many are too hard to understand. It’s so hard to believe that we support overseas call centers with thick accents and not employ American citizens.” – John G.
“Agents on phone read scripts and do not address your concerns. They do not care and will keep reading contract or terms to sign you up even if they disconnected service WITHOUT notice, no apologies or explanation. On 5th call they blamed Oncor. The grid, the whole business of electric power… disgusted with the whole thing. Glad to have left TXU for good.” – Melody L.
“Worst energy Plan… I had this plan for a long time but their charges are very high and when you call them to explain about the charges they will give uh invalid reasons… they offered me if they can help me renew my plan when I said i already switched to another provider the agent was asking me to disclose their price and manipulating me… I would not recommend TXU ENERGY AT ALL :(” – Khyati D.
What Sets TXU Energy Apart?
With over a century of experience under their belt, TXU Energy knows a thing or two about keeping Texans powered up.
But what really sets them apart is their commitment to top-notch customer service.
Their friendly, knowledgeable team is always ready to lend a helping hand, whether you have questions about your bill or need assistance with a payment plan.
And with an impressive 4.7-star rating on Google, it’s clear that customers appreciate the TXU Energy difference.
Making the Right Choice for You
Choosing an electricity provider is a big deal, and you want to make sure it’s the right fit for your household. When looking at TXU Energy or any other provider, think about pricing, contract terms, renewable energy options, and customer service. Make sure the plan aligns with what’s important to you. And don’t be afraid to ask questions until you fully understand what you’re signing up for!
Want to learn more about finding the best electricity company for you? Read our guide: How to Choose Your Texas Electricity Company. It’s packed with helpful tips on:
- What to look for when comparing providers and plans
- Understanding your electricity usage and costs
- Why it’s important to shop around using unbiased tools
- How to make the best decision based on your needs
Ready to start comparing Texas providers? Just enter your zip code, and we’ll give you personalized electricity plan recommendations based on your household’s usage. It’s that easy!
Have more questions? Our local energy experts are here to help with personalized recommendations that fit your budget and needs. Give us a call at 866-370-2440.
TXU Energy Alternatives
| Energy Companies | Phone Number |
|---|---|
| 4Change Energy | 888-250-2215 |
| Amigo Energy | 866-993-4445 |
| Cirro Energy | 866-965-5660 |
| Constellation | 877-390-0411 |
| Direct Energy | 866-285-4447 |
| Discount Power | 866-996-1740 |
| Flagship Power | 866-747-7111 |
| Frontier Utilities | 866-280-3131 |
| Gexa Energy | 888-688-8460 |
| Green Mountain | 866-983-4770 |
| Just Energy | 866-985-2820 |
| New Power Texas | 888-316-0697 |
| Payless Power | 855-854-8490 |
| Pulse Power | 888-317-1431 |
| Reliant | 866-983-4620 |
| Rhythm Energy | 877-825-9940 |
| TXU Energy | 866-370-2440 |
| Tara Energy | 877-599-2580 |
TXU Energy FAQs
What are the payment options with TXU Energy?
TXU Energy offers a variety of convenient payment options to fit your lifestyle. You can pay online through your MyAccount portal, by phone, in person at authorized payment centers, by mail, or even through your bank’s bill pay site. They’ve got you covered.
How can I reduce my electricity bill?
Looking to save some money on your electricity bill? TXU Energy has your back. They recommend setting your thermostat to 78 degrees or higher in the summer, using ceiling fans to keep cool, and making sure your home is well-insulated. Plus, with the MyAccount tool, you can easily monitor your usage and get personalized tips to help you save even more.
What should I do if I can’t pay my bill on time?
If you’re having trouble paying your bill on time, don’t stress. TXU Energy offers payment extensions, deferred payment plans, and even waived late fees for eligible customers. Just give their friendly customer service team a call, and they’ll work with you to find a solution that fits your needs.
Does TXU Energy offer renewable energy plans?
Absolutely. TXU Energy is all about helping you go green. They offer plans that support 100% renewable energy, including solar buyback plans. So, you can feel good about your electricity choice while potentially saving some money on your bills. It’s a win-win.
How do I get help with my TXU Energy bill if I’m struggling to pay?
If you’re having a tough time paying your bill, TXU Energy is here to help. They offer a variety of assistance programs, like payment extensions, deferred payment plans, and the TXU Energy Aid program, which provides financial help through local agencies. Don’t hesitate to reach out to their customer service team for support – they’re always ready to lend a helping hand.
Why Texans Trust Compare Power
Save hundreds on your Texas electricity bill in minutes.
We’re Texans just like you. We understand the frustration of confusing energy plans. That’s why we created ComparePower: to make finding the best rates simple and stress-free.
With ComparePower, you’ll:
- Compare over 250 plans side-by-side from top providers
- Get unbiased, expert guidance through the complex Texas energy market
- Easily find the best plan for you
With over 5 million Texans saved and 70,010+ 5-star reviews backed by years of expertise, we help you find the most cost-effective electricity plan.
Avoid overpaying hundreds of dollars a year due to tricky ads and costly plans.
Our Texas-based energy experts are here to help:
Live Chat (bottom right, Mon-Fri: 8:30 AM – 6:30 PM)
Call 855-441-3030 (Mon-Fri: 8:30 AM – 6:30 PM Sat: 9 AM – 4:30 PM)
Email [email protected]
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