CHAMPION ENERGY WINS J.D. POWER AWARD
Champion Energy provides exceptional customer care and competitive residential electricity rates. As one of the nation’s fastest-growing electricity providers, Champion Energy provides residential service in Texas, Illinois, Pennsylvania, New Jersey, Ohio and Delaware. Champion Energy has received recognition by the Better Business Bureau with an A+ rating and ranks “Highest in Residential Customer Satisfaction with Retail Electric Service in Texas” by J. D. Power. Whether you are looking for a low fixed electricity rate, renewable energy, or automatic payment options Champion Energy has the right plan for you. And with 24/7 customer care based in Texas, fixed-rate plans without hidden fees and a robust referral program, Champion Energy is sure to satisfy you. Switch to Champion Energy today, and be glad you did.
Champion Energy distinguishes itself in a crowded, competitive market by offering exceptional customer service. For us, customer service is more than just making sure we have someone who answers the phone when a customer calls. It includes straightforward pricing and communication; tools to estimate electric bills and reduce energy use; and, an unwavering commitment to the Golden Rule. After all, each employee at Champion Energy knows what it’s like to be an electricity customer. That’s what drives us.
Calpine, an independent power producer, acquired Champion Energy in October 2015. Calpine’s generation facilities are in many of the same markets we serve, allowing us to be more competitive in our current markets and expand to new markets.
There was a time in our business’ history where growth at any cost was attractive. However, we’ve learned from that particular mistake and now take a more measured approach. We’ve worked hard to engrain customer service in our corporate culture by really focusing on customer satisfaction. The majority of our customer interactions, like our call center and billing, are done in-house for greater control and accountability. Our customer service representatives attend regular trainings on how to communicate with customers, including a training module on empathy. Those same representatives are empowered to make decisions without needing to ask a supervisor, sparing customers a drawn-out process just to make things right.
So, as we expand to new markets and try to increase our presence in existing markets, our decisions are driven by the question, “Can we still provide unparalleled customer service?” If the answer to that question is “no”, then we seriously reevaluate our position.
Award-winning Customer Care
Electricity customers who value the ability to reach a live, competent customer service representative, and who would rather not deal with a convoluted scheme to save money on their electricity, should choose Champion Energy. That is our service: straightforward electricity plans and a dedication to exceptional customer care.
Nearly everyone has experienced calling into a customer service department; it’s an experience that’s rarely remembered fondly. We’re looking to change that. Our call center is different. It is different because, above all else, we value customer interaction. Our customer care agents go through four quality control checks every week and their performance is not judged by the amount of time spent or the dollar amount they were able to extract from the customer.
Instead, their performance is judged by the quality of customer interaction. Did the customer end the call with their questions answered or their problem solved? That’s the top priority in our call center.
Furthermore, our agents are empowered to make decisions, without supervisor approval, to the benefit of the customer. Agents are trained to err on the side of the customer. Underlying all of this is the understanding that we should treat customers the way we wish to be treated the next time we call a customer service line. While we may not get our wish, we can certainly grant it to our customers.
Experience the difference: Award-winning customer service
ComparePower shows available Champion Energy plans for you to compare and choose. Take advantage of Champion’s pricing and customer service today. Enter your zip code at the top of this page, or click the image below and find your perfect Champion Energy plan today.