All of the delivery is handled by the local wires company, so give them a call. Your energy provider should give you details on how to contact the wires company on the bills they send you in case you need to report an outage or want to contact them directly for any other reason.
FAQ Category: Power Outages Questions
The provider you choose has nothing to do with the delivery of your electricity. Your electricity is delivered by the still-regulated local wires company (your Utility), ensuring for you the same safety and reliability regardless of which provider you choose. Your chosen Provider buys or reserves energy in bulk and hopes to turn a profit by taking on the overhead of attracting and maintaining customers. Your utility is the one delivering your power. Your provider is only responsible for billing you for your usage.
To report a power outage in the Oncor region (Dallas – Fort Worth Area), call ONCOR Delivery Company (DFW area), call 1-888-313-4747.
To report a power outage in Texas, call the number shown here for your Utility Company. Do not call your provider – they don’t fix power outages.
ONCOR Delivery Company (DFW area)
1-888-313-4747
CenterPoint (Houston Area)
1-800-332-7143
AEP North Texas (WTU Service area)
1-866-223-8508
AEP Central (CPL area)
1-866-223-8508
Texas-New Mexico Power Company (TNMP area)
1-888-866-7456