FAQ Category: Energy Deregulation

How do I Report a Power Outage in Texas?

To report a power outage in Texas, call the number shown here for your Utility Company. Do not call your provider – they don’t fix power outages.

How do I Report a Power Outage in Oncor?

To report a power outage in the Oncor Utility Area, do not call your provider. Instead, call the number for Oncor shown here.

How do I Report a Power Outage in Centerpoint?

To report a power outage in the Centerpoint Utility Area, do not call your provider. Instead, call the number for Centerpoint shown here.

How do I Report a Power Outage in AEP Texas?

To report a power outage in the AEP Utility Area in Texas, do not call your provider. Instead, call the number for AEP Utility shown here.

How do I Report a Power Outage in Texas New Mexico Power?

To report a power outage in the Texas New Mexico Power in Texas, do not call your provider. Instead, call the number for Texas New Mexico Power shown here.

How do I Report a Power Outage in TNMP?

To report a power outage in the TNMP Utility Area in Texas, do not call your provider. Instead, call the number for TNMP Utility shown here.

Here are the direct numbers to contact various Utility Companies in Texas

ONCOR Delivery Company (DFW area)
1-888-313-4747

CenterPoint (Houston Area)
1-800-332-7143

AEP North Texas (WTU Service area)
1-866-223-8508

AEP Central (CPL area)
1-866-223-8508

Texas-New Mexico Power Company (TNMP area)
1-888-866-7456

What happens if I have a billing issue with my electric provider?

You just call and talk directly with your retail provider. The key thing to understand is that your retail provider handles the billing and customer support for your energy services, and the wires company handles the delivery of those services, maintains the delivery system, and handles any outages that may occur. If you have customer service or payment related issues with your bill, you’ll call the company that sends you your bill. If you have an outage, you’ll generally call your “Wire and Poles” company – also known as your Utility Company.

All of the delivery is handled by the local wires company, so give them a call. Your energy provider should give you details on how to contact the wires company on the bills they send you in case you need to report an outage or want to contact them directly for any other reason.

Will my choice of an electric company affect the reliability or availability of my electricity service?

The provider you choose has nothing to do with the delivery of your electricity. Your electricity is delivered by the still-regulated local wires company (your Utility), ensuring for you the same safety and reliability regardless of which provider you choose. Your chosen Provider buys or reserves energy in bulk and hopes to turn a profit by taking on the overhead of attracting and maintaining customers. Your utility is the one delivering your power. Your provider is only responsible for billing you for your usage. 

Does everyone have a choice in who provides their energy services?

Unfortunately, no. Several states have opened the doors to open competition in the energy markets serving their residents, but many have not. And to make matters even more confusing, some cities within deregulated states aren’t deregulated at all. To find out if you have the power to choose your electricity and/or natural gas provider, simply enter your zip code and we’ll show you your options.

Deregulation allows for open competition in the energy markets, and it forces those competing for your business to “raise the bar” of services and incentives offered in order to gain and retain your business. Gone are the days where we’re all forced into paying for a necessity without any power on how we’re treated in return. You now have the power to choose which retail energy provider will receive your hard earned money, and that’s awesome.